Support
Need help? We’ve got you.
Whether you’re installing a plugin, troubleshooting a conflict, or looking for documentation, we’ll help you get back on track as fast as possible.
How to get support
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Email: help@impressionprod.com
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Include your site details:
WordPress version, theme, active plugins, and the exact steps to reproduce the issue. -
Screenshots help a lot:
If there’s an error message, screenshot it and include it in your email. -
Plugin name + version:
Let us know which Impression plugin you’re using and which version you installed.
Tip: If you’re getting a white screen or crash, try temporarily disabling plugins one by one to identify conflicts.
Common questions
Where do I download my plugins?
After purchase, go to My Account. Your available downloads will appear in your dashboard.
How do I install a plugin ZIP?
In WordPress, go to Plugins → Add New → Upload Plugin, choose the ZIP file, then activate it.
My plugin isn’t working — what should I check first?
Make sure your plugin is activated, your WordPress is up to date, and clear any caching (Divi, server cache, and browser cache). Conflicts can happen if another plugin overlaps functionality.
Do you offer refunds?
Refunds are handled case-by-case. Please review our Refund Policy and email support if you need help.
Can you help with custom development?
At the moment, support is focused on getting Impression products working as intended. If you have a custom request, email us and we’ll let you know what’s possible.